Calming Angry Customers

Calming upset customers can be a most daunting task. It involves listening to what they are saying, relating to them, appeasing them and sometimes restraining yourself. Those who work in the public sector know all about angry customers and how hard it is not to get upset at them. But not too many people can effectively calm down an angry, upset, and at times, unruly customer. This is because a truly upset customer is something that does not occur much. It is only when the customer starts yelling that those people who have to deal with said customer have practice. In the business world, that would be taking a huge risk for the company. What if the customer uses negative action against an upset customer? What if the customer uses negative word-of-mouth to give the company a bad name? To avoid these unnecessary risks, Train4Career has created the Calming Upset Customers Workshop which will help those enrolled deal with situations like angry and upset customers. See that you should never have to deal with upset customers inefficiently again. Enroll today!
Course Outline for 3 day Workshop available on request.
Available Formats for Employees and Managers

At our training centre in downtown Toronto
All workshops are from 10.00AM to 5.00PM with one hour lunch break.

Duration Cost CAD$
Two day workshop $1799 + HST
Three day workshop $2499 + HST

We offer a 10% discount for each additional participant.

Click on Schedules to see workshop dates, on Skillsoft Certification Workshops to see different certification packages including “Train the Trainer” and many more workshops

At your location any where in Ontario

Duration Number of participants Cost CAD$
90 minutes Presentation (No handouts) 5 – 50 $1599 + HST
Half a day Seminar (3 hours) (no handouts) 5 – 50 $2500 + HST
Full Day Workshop (6 hours)
Includes handouts for each participant
1 – 10 $2500 + HST
Full Day Workshop (6 hours)
Includes handouts for each participant
11 – 20 $4000 + HST
Full Day Workshop (6 hours)
Includes handouts for each participant
21 – 40 $5800 + HST
At your location any where in any other Canadian Province except Ontario

 

Duration Number of participants Cost CAD$
90 minutes Presentation (No handouts) 5 – 50 $2500 + HST
Half a day Seminar (3 hours) (no handouts) 5 – 50 $3500 + HST
Full Day Workshop (6 hours)
Includes handouts for each participant
1 – 10 $3500 + HST
Full Day Workshop (6 hours)
Includes handouts for each participant
11 – 20 $5000 + HST
Full Day Workshop (6 hours)
Includes handouts for each participant
21 – 40 $6800 + HST
Please click here to register online or for more information contact us

Payment Options:

  • Pay online through the secure online pay pal link provided.
  • Individuals wishing to pay thru Visa/Mastercard/Amex can call us at 647-748-7770
  • For organizations wishing to pay thru a company cheque, please request an Invoice and mail a cheque pay able to “1437467 Ontario Inc.” and send to: 4789 Yonge Street, Suite 1014, North York, ON M2N 0G3

For any enquiry please call us at 647-748-7770 or email us at: support@train4career.net