Conflict Management

The training workshop concentrates on how to maximize your effectiveness by defining expectations, establishing ground rules and gives you a new confidence. Following topics are covered in this one day workshop:

1. What constitutes a Conflict?

2. Elements of a conflict
– The People Involved
– Levels of Authority
– Urgency
– Communication Channels

3. Costs of Conflict
– Loss of Productive Time
– Low Morale and Motivation
– Bad Decisions

4. Relationships at Work
– Varying Levels
– Characters
– Attitudes

5. Difficult People
– Who Are They?
– Why they are Difficult
– How To Stay Calm
– Changing Behaviour

6. Understanding Differing Personalities
– Recognition
– Expectations and Work Ethics
– Strengths and Weaknesses7. Communication Skills
– Giving and Receiving Criticism
– Responding with Confidence and Composure
– Addressing Hostility and Aggression
– Addressing indirect complaints
– Addressing salary complaints
– Dealing with aggressive employees
– Dealing with workplace gossip
– Encouraging employee interaction8. The Chameleon Technique
– Using Your Body Language
– Words to De-escalate and Win
Conflict Resolution Training Toronto:

Train4Career delivers Conflict Resolution Training workshop in Toronto, Ontario, Canada, USA and Middle East. Our Conflict Resolution Training workshop develops individual and organizational capacity to manage conflict.

Course Outlines for 2-3 day Workshops available on request.
Available Formats for Employees and Managers

At our training centre in downtown Toronto
All one day workshops are from 10.00AM to 5.00PM with one hour lunch break.

Duration Cost CAD$
One day workshop $899 + HST
Two day workshop $1799 + HST
Three day workshop $2499 + HST

We offer a 10% discount for each additional participant.

Click on Schedules to see workshop dates, on Skillsoft Certification Workshops to see different certification packages including “Train the Trainer” and many more workshops

 

At your location any where in Ontario

Duration Number of participants Cost CAD$
90 minutes Presentation (No handouts) 5 – 50 $1599 + HST
Half a day Seminar (3 hours) (no handouts) 5 – 50 $2500 + HST
Full Day Workshop (6 hours)
Includes handouts for each participant
1 – 10 $2500 + HST
Full Day Workshop (6 hours)
Includes handouts for each participant
11 – 20 $4000 + HST
Full Day Workshop (6 hours)
Includes handouts for each participant
21 – 40 $5800 + HST

 

At your location any where in any other Canadian Province except Ontario

 

Duration Number of participants Cost CAD$
90 minutes Presentation (No handouts) 5 – 50 $2500 + HST
Half a day Seminar (3 hours) (no handouts) 5 – 50 $3500 + HST
Full Day Workshop (6 hours)
Includes handouts for each participant
1 – 10 $3500 + HST
Full Day Workshop (6 hours)
Includes handouts for each participant
11 – 20 $5000 + HST
Full Day Workshop (6 hours)
Includes handouts for each participant
21 – 40 $6800 + HST
Please click here to register online or for more information contact us

Payment Options:

  • Pay online through the secure online pay pal link provided.
  • Individuals wishing to pay thru Visa/Mastercard/Amex can call us at 647-748-7770
  • For organizations wishing to pay thru a company cheque, please request an Invoice and mail a cheque pay able to “1437467 Ontario Inc.” and send to: 4789 Yonge Street, Suite 1014, North York, ON M2N 0G3

For any enquiry please call us at 647-748-7770 or email us at: support@train4career.net