Customer Service Skills

Train4Career offers Customer Service Training Workshop courses and seminars in Toronto, Ontario, Canada, USA, California, New York, Middle East. Our Customer Service Training Workshop provide a new insight into client behavior, effective tools, and easy to learn skills for creating lasting client satisfaction, relationships, and repeat business. The training workshop concentrates on how to maximize your effectiveness by defining expectations, establishing ground rules and gives you a new confidence. Following topics are covered in this one day workshop:

    1. What is Customer Service ?
      – factors that make service good vs. those that ruin a customer service interaction.
    2. Customer Service is an Attitude not a Department
      – Internal and External Customers
      – Internal Service is just as Important as External Service
    3. Customer Expectations
      – Focusing and Prioritizing the Top Expectations of Customers
      – Creating a Service Mission Statement to stay Focused
    4. Attitude
      – Attitude is a Choice that is Controllable
      – A Formula for Success
    5. Having Influence in the Organization
      – Understanding the Two Levels of Customer Service
      – Documenting Customer Concerns
    6. Personality Styles
      – Understanding Styles
      – Typing Ourselves and Others
      – Applying to Customer Relations and Team Building
    7. Listening Skills
      – Three Styles of Listening
      – Removing Obstacles to Listening
      – Practicing Proactive Listening Habits
      – Handling Customers With Listening Problems
    8. Telephone Techniques
      – Standing Out From the Competition
      – Doing the Basics Better: Greetings, Holds, Transfers, Returning Calls, Voicemail
    9. Vocabulary
      – Keeping Customers Calm with Words
      – Persuasive Language Patterns to Gain Cooperation
    10. Angry/Difficult Customers
      – 5-Steps from Angry to Repeat Customer
      – 3-Steps for Maintaining Our Composure

Course Outlines for 2-3 day Workshops available on request.

Available Formats for Employees and Managers

At our training centre in downtown Toronto

All workshops are from 10.00AM to 5.00PM with one hour lunch break.

Duration Cost CAD$
Two day workshop $1799 + HST
Three day workshop $2499 + HST

We offer a 10% discount for each additional participant.

Click on Schedules to see workshop dates, on Skillsoft Certification Workshops to see different certification packages including “Train the Trainer” and many more workshops

 

At your location any where in Ontario

Duration Number of participants Cost CAD$
90 minutes Presentation (No handouts) 5 – 50 $1599 + HST
Half a day Seminar (3 hours) (no handouts) 5 – 50 $2500 + HST
Full Day Workshop (6 hours)
Includes handouts for each participant
1 – 10 $2500 + HST
Full Day Workshop (6 hours)
Includes handouts for each participant
11 – 20 $4000 + HST
Full Day Workshop (6 hours)
Includes handouts for each participant
21 – 40 $5800 + HST

 

At your location anywhere in any other Canadian Province except Ontario

 

Duration Number of participants Cost CAD$
90 minutes Presentation (No handouts) 5 – 50 $2500 + HST
Half a day Seminar (3 hours) (no handouts) 5 – 50 $3500 + HST
Full Day Workshop (6 hours)
Includes handouts for each participant
1 – 10 $3500 + HST
Full Day Workshop (6 hours)
Includes handouts for each participant
11 – 20 $5000 + HST
Full Day Workshop (6 hours)
Includes handouts for each participant
21 – 40 $6800 + HST
Please click here to register online or for more information contact us

Payment Options:

  • Pay online through the secure online pay pal link provided.
  • Individuals wishing to pay thru Visa/Mastercard/Amex can call us at 647-748-7770
  • For organizations wishing to pay thru a company cheque, please request an Invoice and mail a cheque pay able to “1437467 Ontario Inc.” and send to: 4789 Yonge Street, Suite 1014, North York, ON M2N 0G3

For any enquiry please call us at 647-748-7770 or email us at: support@train4career.net